Refund policy
At Altair, we want you to love every piece you purchase from us. If for any reason you are not fully satisfied, please review our return and refund policy below.
Returns
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition and packaging
- Accompanied by the original invoice or proof of purchase
To initiate a return, please contact us at altairjewels19@gmail.com with your order details. Once your return request is approved, we will share the return instructions.
Return Address:
4744, 1st Floor, Purani Kotwali Ka Rasta,
Ghat Gate, Jaipur, Rajasthan – 302003
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at altairjewels19@gmail.com with clear photos/videos of the product and packaging. We will review the issue and assist you with the next steps.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewellery
- Earrings (for hygiene reasons, if applicable)
- Items purchased on sale or during special promotions
- Products damaged due to misuse, improper handling, or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.
Please note that shipping charges, if any, are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was delivered. For exchange requests, please contact us at altairjewels19@gmail.com.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, feel free to reach out to us at:
Email: altairjewels19@gmail.com